FAQs

• Do you have a minimum order value?

  Yes – our minimum order value is £40 +VAT.

• What is your embroidery set-up charge and what does this cover?

  We charge a one-off set up fee of £25 +VAT per design. This charge is for the digitisation of your design so that it can be read by our embroidery machines. This is a skilled procedure which can take many hours, depending on the design. We only charge this fee once so you will not have to pay this for any future orders which use the same design.

• How long will my order take?

  We aim to fulfil orders as quickly as possible, but do allow 7 - 10 working days from approval of your artwork. If you opt for delivery, this can take 3-5 working days once dispatched. If you require your items sooner than that, please let us know before we start the job, so that we can let you know if this is possible or not.

• Can I collect my order?

  When your order is complete, you are welcome to collect it from our premises in Walthamstow Business Centre between 9am and 5pm Monday to Friday, or between 9.30am and 1pm on Saturdays.

• Is it possible to have my order delivered?

  Yes, it is possible to have your order delivered. We can arrange for a courier to deliver your items to you at an additional cost of £8.50 +VAT, for orders under £250 +VAT.

• How can I pay?

  We accept cash, Visa, MasterCard, PayPal, BACS as methods of payment. We currently do not accept American Express.

• Will I receive a sample?

  Yes – all new designs that have been set up will be sampled and sent to you via email. If you wish to see the physical sample, feel free to visit us at Walthamstow Business Centre or we can arrange to have it sent to you by post. We will not proceed with any order until we receive your approval.

• How do I send you my design/logo?

  Please send your artwork to enquiries@speedstitch.co.uk in any of the following formats: jpg, pdf, eps, png, tiff, AI, bmp, cdr.

  The best results come from higher resolution images.

• What are your opening hours?

  We open Monday to Friday 9am – 5pm & 9.30am – 1pm on Saturdays. Opening hours may vary during our busier period and over the Christmas season. Changes will be updated as necessary on our website.

• How do I place an order?

  The easiest option is to complete all fields on the ‘Get a Quote’ form, as we will then have your designs and most of the details we require to give you a quote.

  Alternatively, email all your requirements to sales@speedstitch.co.uk and include any designs you want embroidered in the correct format.

  We must receive the following to be able to provide you with a quote:

  • artwork in the correct format
  • height & width dimensions of your designs in mm/cm as you would like them to appear on the garment
  • font style & size of any text as you would like it to appear on the garment
  • description of where on the garment you would like the designs placed (eg. left chest, right arm, large back)
  • product codes, colours & quantities of any items from our catalogue you wish us to supply
  • quantities & descriptions of your own garments that you will be supplying us with for embroidery or print (we may need to see these to ensure we can apply embroidery)

  A member of our team will endeavour to get back to you with a quote, provided we have all required details, within 48 hours.

• Can I provide my own garments?

  Yes – we are happy to embroider garments that you supply yourself, provided they are suitable for embroidery. We may need to see the garments before committing to the job.

• Can SpeedStitch provide the garments I need?

  Absolutely. We have a huge range of clothing and accessories on our online catalogue, many of which we have tried and tested. We are also happy to make recommendations where a customer is unsure of what they need.

• Will I be able to approve my design before you start the embroidery?

  Yes you will – we do not start any work until we receive the customer’s approval.

• Can you just give me a rough quote over the phone?

  It is impossible for us to offer a quotation without seeing your designs. As every design is different, the stitch count will be different and therefore the price will be different. Please either fill in all fields in the ‘Get a Quote’ section on our website, or email your designs and requirements to sales@speedstitch.co.uk

• Do I get to keep my logo design after it has been set up?

  Once the logo design has been set up, we keep it on our system for future use by you. Each design is set up uniquely by individual digitisers and created specifically for our machines which they will be embroidered on, so the file is a unique interpretation of your original design. If you would like to receive the digitised version of your logo, there is a £50 +VAT charge to release the digitised file which we will then email to you.

• What if I want to cancel my order?

  As soon as production has started on your garments, we will be unable to cancel your order. Please ensure any queries you have in relation to your order are dealt with prior to giving your approval which initiates the production process.

• What if I change my mind or realise I have made a mistake about where I want my logo placed or the size of it?

  As soon as production has started on your garments, we will be unable to change your order. Please ensure you are absolutely certain about your requirements prior to giving your approval which initiates the production process. SpeedStitch will not accept any responsibility for mistakes realised after approval by the customer.

• Can I get a refund if I am not happy?

  Customers must approve all quotes and samples in writing (by email) prior to production taking place. It is therefore imperative that you are fully satisfied before prompting us to go ahead with the embroidery. As soon as approval happens, production begins and once a customer’s unique design has been placed on a garment, it is impossible for us to offer any refunds.